Probably it also affects another setting, but I have no negative impact. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. I noticed it will work if I put two fingers over mic near tip of unit. Very annoying for an expensive headset. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. This happened a few years ago and thats why I stopped using the Plantronics earpiece. Yep, it works great. May 24, 2021 by You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing", 2. Edit: I just got the legend to work too. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Doing it here won't move things I think. 2 Activate Bluetooth on your phone and set it to search for new devices. Dec 15, 2021. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. Freida Kirkland In such a scenario it is even desirable that your headset makes you sure you are muted or not. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). First thing you do is make call then check to see if the mute is on! You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. mightymikeamps. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? Looks like I'm not the only one by far!? Press question mark to learn the rest of the keyboard shortcuts. Apr 30, 2017 by Shrenik Bhura. @vladkoretsky. in most companies like mine installing any other software is prohibited. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . All of them is normal. Special Bargains! like i'm breaking up. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. No new developlemt with this issue? It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Anyone else seeing this issue? Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. Your version of softphone may contain its own volume setting controls. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. This sound is annoying. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). Your device should work just fine. never hear a ring or beep when phone rings and voice answer doesnt work. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan Pretty annoying to say the least. Identical problem here. To mute a call you need to briefly press the mute. iPhone Settings > Bluetooth > On*. Then when i pressed the call answer/end button like you suggested, the mute function now works. Immediately followed by 2. I had mine set up so that it only "beeped" when I went on mute/unmute. Go to settings. but then I understood it still makes that annoying sound even when the teams is closed. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. Check Price at Amazon. platronics sent me a new one and the same problem. There isn't any config entry in the settings menu anymore. 2. iMac connected with BT 600 This is an inconvenience. @rohitdhavade. Oct 15, 2019 by The sensor may not work very well. Was told I was past my 1 year warranty. If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. Manually turning off the sensors: I just applied it. I had the same issue. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. 0 Likes Reply GZawadzki replied to mschlaudraff Trying to look for alternatives now in case if there will refund be possible. A: Answer I called their customer service to ask the same question. Now these configuration settings are no longer found in the Plantronics Hub software. Make or receive another Lync call; the call may be stuck on mute. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. But the best would be to have some configuration possibility here. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. Why is not developed this option? Did you solved your problem, Thomas? ahmed afridi, Rohit Dhavade Once paired the LED lights will stop flashing and you'll hear "pairing successful". Dave Blankenship. My Voyager 5200 started having problems after I updated firmware several months ago . To your questions: 1. Not sure what headset is best for you? Any suggestions? Any ideas? I have a Plantronics 5220 Voyager Legend. 1. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. Mute on/off alerts Mute reminder Headset to PC radio link . VLad Koretsky, Loris Valentini I also have the same exact issue (In my case, also happen to use Aftershokz). Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. next, select the levels tab and click that mute button and voila problem solved ezpz. Check if your headset is selected as the default audio device on your phone or computer. on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. I doubt this voice is come from your microphone device. For the current session, you need to Stop it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Wearing the Voyager 5200, tap the call button to test sensors. Still doesn't work. A Microsoft customizable chat-based workspace. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. 2. Hi Dave, I will try this. I think that when a user mutes / unmutes from Teams app, the headset device should not get a feedback message about such an action basically. View orders and track your shipping status, Create and access a list of your products. You can mute and unmute your headset using Plantronics Hub. I'm sorry, but that doesn't solve my problem. Teams is telling the headset to speak. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. I had same problem with 2 consecutive Voyager Legend's . I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. same problem with me - 2 voyager legends where microphone just stops working. Contact us today and one of our friendly Advisors will match you with the right headsets. Deal. Any ideas? To solve it you must connect it via bluetooth, that would be all. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. It has been a while, how is everything going? Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. 4. My PLT V5200 headset often: 1. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? Before it used to mute the app only. Additionally can you use. Thomas Poling. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Answer a few questions to get help. Hi you should try the suggestion in my post below. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Whats up? The headset icon turns red to indicate the device is muted. heartbeat927 May 20, 2022 by I connected by phone (Android) and laptop (Windows 10) via bluetooth . I could still hear them. A tone means the sensors need to be reset. Thanks! It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. Ravi Hossur I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. So i am curious about how did you hear it. Plantronics Headset Auto-Mute Fix Anthony Gerdes. So, I guess that I am on the right version, correct? I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. @achaz. This Plantronics has sensor to turn off once I remove it from your ear. On my HP ProBook 450 G4 i have the same Problem. Deal. https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky @freidakirkland, No one has gotten back to me on any of these problems. MS does a great job at complicating users' lives, but this workaround is gold. 2023 Plantronics, Inc. All rights reserved. Modify your mute settings in Plantronics Hub for Windows/Mac. If I knew it would be so I would have never purchased this headset. A tone means the sensors need to be reset. I have contacted other colleagues and they are facing the same issue! Called Plantronics customer service. 1. I was able to disconnect the voice using the Plantronics Hub! You can also use the volume on your computer to affect the volume heard over the headset. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. I have the same problem as Pam, Kristina and Michelle, its been getting worse in the last week or so, people cant hear me clearly. 2023 Plantronics, Inc. All rights reserved. The headset icon turns green to indicate the device is unmuted. In my test environment, Teams client did not have the sounds "mute on" or "mute off". I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! no mute/unmute beep but using Webex Audio it does. I have the same problem. In the System Properties window, click the. I did the test above (covering the noise cancellation sensor) and my problem went away. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. Its just disgraceful. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: I still get the annoying toasts. So something is causing my voice to seem like background noise. Scroll to the settings and turn off the headset sensors and HD voice. its all up to date using hub software. From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. Free shipping for many products! Turned off ANC to see if it will make a difference. Mic works with voice recorder but not on zoom or meet. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. The sound in my headset is distorted or I can hear and echo. I don't want to hear the voice. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. 0 comments. I started using it again about 10 months ago, now its failing again. 07:08 PM. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more This also worked for me but on a Voyager Edge. I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. @gonzoxxxxx. If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot https://sciencing.com/denatured-alcohol- same issue here. You can check if lowering the headsets volume over softphone causes the distortion to disappear. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. thanks for letting us know that it needed a software. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. The headset control buttons do not work when I use softphone. It would simply do nothing. Tentatively, the simple workaround is to remain unmute. BT 600 ( 2 units) To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. He is a regular speaker at events around the world. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. 6. Cookie Policy You can check if lowering the headsets volume causes the distortion to disappear. ESC followed by F8 or F10 toggles the Mute function. While the call is active, mute the call from the device or Lync. Mine has same problem too. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. Hi Patrick and thank you for your reply, however, I wasn't connected through a telephone, but using computer audio. Kindest regards. 1. @daveblankenship. Thanks for your advice. It happened after the latest firmware upgrade. No products found. When we mute or unmute the microphone, there is no sound prompting me to do this. Although, not sure how warranty would be valid or not outside US, for me it's very important. The title Admin is a community setting and does not reflect my role. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Unplug the AC power from the charging base. This is built in to the firmware on the headset itself. If I placed the microphone right next to my mouth then they could hear me normally. The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! Please advise. I also haven't found the setting to turn this off. Possible Human Interface Device conflict or missing drivers. Mine was replaced. Super Saver! Yes this is a MS Teams issue. It's better to stay away from that headset. But then shows that it isnt available not able to connect. The headset icon turns red to indicate the device is muted. It continutes as long as I have a call open. 4. (There are ways to make it visible without it connected but that is outside the purview of this post.) This is from pressing the physical mute button on the phone. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. Similar question has been addressed =>Here<=. So the problem is with the Poly Headset and Teams app. Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Use VOIP only when choosing Audio Conference Setting. This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. Thanks, disabling HD voice worked! The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content.