Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case I first contact the buyer and find out what is wrong with the item. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? 07-05-2020 (oh and that happened b.c ppl would send it back stating wrong size). To request a return, select the item you want to send back from your recent purchases above, or use the button below. I grew up in Central Florida and have lived here my whole life. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. eBay Business Equipment Purchase Protection. Good luck and sorry you encountered this circumstance. Need an update on an open return request? If you havent received an item, we usually refund your money immediately via PayPal. Make sure the barcode is clear so the carrier can scan it easily. Youll receive the return shipping label credit on your monthly invoice. You can also open your Returns dashboard and select View return details from beside the item. Check out our FREE intro Workshop! If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Covers your purchase price plus original shipping on virtually all items. The criteria for Top Rated Seller is here: Top Rated Seller Program. Its always good to see where eBay stands with the case before you contact the buyer back. You can always report the buyer later for misusing the MBG. This will get them to move the decision in my favor and pay out the damage coverage. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. A buyer insists the item was not as described in order to force a return. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Simply print the label on normal paper and tape it to the package. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. In this case you can: Refund the buyer and get the item back. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. See Partial refund guidelines. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Why was my refund less than the amount I paid? The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. However, it does happen and when it does, I have to deal with it as best as I can. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. 114K subscribers in the Ebay community. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Just go to the ResolutionCenter and let us know. 2. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. More shipping tips from your fellow sellers! When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. How to issue a partial refund after the item is returned. What Do You Do? Ebay sides with buyers in not as described claims. For more information, see our Condition of returned items policy. Read our article on, Need help with return shipping? Keep in mind that some returns can remain open for up to 35 business days. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Then and only then you give a refund for the item. naM fo elsI. How long should I give a seller to fix the problem before I contact eBay? Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Print an eBay return label Tip Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Ninety percent of people will just not think to call them and fight it. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. This is something I have saved as a document and I just copy and paste it into all of my listings. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. You do not have to offer returns or refunds on your items either. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Take a front, back, side, and inside view of your item. I am a buyer. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. See Partial refund guidelines. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. moment, Oh, Ship! If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Once you've accepted a return, the buyer should send the item back to you as soon as possible. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. You can choose whether to accept returns if a buyer changes their mind about a purchase. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. You can still close it if things are resolved. How long should I give a seller to fix the problem before I contact eBay? An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. eBay gives this MBG for Australian and International buyers, however . Does the tracking number show it was delivered? 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy.
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