viking river cruises cancelled 2022

One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. This happened 52 days before sailing. You will be cruising, you will be enjoying," he said. Claire and Stanley Keyles planned a dream vacation for June 2020. Think 3 times before booking with Viking!!! Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. We were given the option of a voucher or cash Refund on premium air payments that we did not receive in premiumservice. (I doubt theyll get that right). Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. We accepted the vouchers in good faith. Viking changed our flight schedule at very short notice. We may receive compensation when you click on links to those products. Heres what you need to know. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. Booking XXXXXXX. But our plea was denied. Beware of Viking excursion policies. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . We could not wash, shower, not wash our hands and NOT able to flush toilets! Booking # XXXXXXX Submitting a response indicates a willingness to work with customers to make things right. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. After an This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They offered us a voucher for 125% or a cash refund. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. Four excursions that I wanted are already sold out. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. If you are booked on a river cruise for later this year, do not make any snap decisions. A drinks package at the original cost, when I first tried to book it. I asked the captain how deep the ship would be if it sank. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. The current welcome offer on this card is quite lucrative. For information about your specific voyage, please log onto MyVikingJourney.com. The other typical plan is to put the passengers on buses to get around the affected areas. However, as everyone knows, predicting the weather is not an exact science. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Any comments Viking? Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. Heres what you need to know. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. We also ensure all reviews are published without moderation. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. An apology is not good enough. But all was not lost. Plus, your own feed of TPG content. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. By. If water levels fall, riverboats can have trouble sailing all the way to Budapest. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. Seldom travelers may not get enough value to warrant the cost. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A drinks package at the original cost, when I first tried to book it. The booking # is *******. Most all other cruise lines have dropped this mandate. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Why all other passages under the same situation had no such problem were not explained by Viking. Pharaohs & Pyramids. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Viking, please give an explanation. Key West was on the itinerary but Viking told us 5 months before they would not be docking. After contacting viking to inform the situation, Viking booked another flight for us. All I got was 'you must pay in full for your trip before booking extras'. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. airfare $2198 Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. The 13-city cruise was supposed to take passengers between St. Paul and New . Change of travel requirements after full payment received/ignoring request for full refund. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. How is this hard? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Some years, low water levels caused disruptions as early as June and some years as late as October. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Read full review of Viking River Cruises Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. Coach would have been better. You could tear down the house and build a dam there, but that is not what is going to happen.. Water levels are unpredictable and can vary day by day, depending on what the weather brings. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. I purchased a cruise for my wife and myself then Covid hit. Many passengers were distressed by the lack of fresh water. Global warming is indeed having an effect on European rivers. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Its infuriating and disrespectful. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The dream vacation I have waited for 8 years has gone down the drain. TPG values it at $1,600. But it is for us. Jim. Having trip insurance may pay you in full depending on your coverage. We will be again canceling our trip. River cruise lines do have contingency plans for dealing with river flow problems. Desired outcome: This site does not include all card companies or credit card offers available in the marketplace. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. My bag didn't make it. This also had the water turned off and was unable to flush. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We are unable to meet their requirements and therefore want our funds returned to us. The trip was more expensive so we paid with our vouchers as well as cash. 3. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . I could sail on another cruise line for a lot less money. Another factor that should be considered is trip insurance. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Enrollment required. Learn more. This was told to me by two separate employees. More details in attachment. "We will not cancel any cruises," said Shreiner. I have three times tried to contact Viking, by phone, email, and chat. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. Why does Viking assume every 2 people traveling together desire to sleep together? This review was chosen algorithmically as the most valued customer feedback. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. Claim your profile to access Trustpilots free business tools and connect with customers. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. . All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. He lied. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. What does Viking do Nothing. Obviously a 2 week notice was impossible in our situation. 2022. Viking has refused. Viking already runs a number of river cruises. Our points-obsessed staff uses a plethora of credit cards on a daily basis. BBB Business Profiles are subject to change at any time. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Sheila Davies is a retired gas industry professional based in Northumberland, England. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Desired outcome: Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. That's exactly the case with the Amex Platinum card. Risk-Free Guarantee: How it Works #6339759. Jan. 17, 2022. These hotels are Marriott and hilton properties that have such rooms. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. Also lost out on the cruise vouchers. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Check here before booking an award fare. Royal Caribbean International | Travel Requirements & Safety Protocols. The area is protected and thats where you have the low water issues. Compare the cost in points or miles to cash, and see which option is best. Anyone can write a Trustpilot review. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. SA. ), We booked a cruise in 2019 to sail early in 2020. This they This would mean that river cruise lines could face severe disruptions . Virgin Voyages. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. 1. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. The plane returned to the gate and he was transported to the local hospital. The first five miles of headwaters have completely dried up. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. . We did not see ANY of Spain. Viking has lost four loyal customers with 10 past cruises between us. If water levels are low, cargo ships cannot carry their normal loads of freight. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. We have had to cancel our river cruise because of their ludicrous covid policy. #7. 2023 Trustpilot, Inc. All rights reserved. Is it cheaper to stay out in the bay and use your own tender? Mind you, my cruise cost over $27,000. However, the same problems do not affect river cruise ships. Viking River Cruises has left an official reply on this complaint. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. What? Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. What? It is February 1st today and I went online to book excursions for a trip almost 3 months from now. The vaccinations mean nothing anyway. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Unfortunately, my husband unexpectedly passed away last month. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Articles are of a general nature and should not be relied upon for individual circumstances. The sailings. We said yes. Refund or partial credit. I checked with many countries and all their restrictions have been dropped. US. Cruises beginning in 2009, this is not the first error and being loyal However, I believe the policy is rather onerous. In November ******************************************* She had major surgery December 12th. 140 complaints closed in the last 12 months. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures.

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