Here is a dropshipping shipping policy template for your inspiration. Starting AliExpress Dropshipping with our free Google Chrome Extension. When running an online business, a dropshipping shipping policy is essential. Once you have a distinct niche in mind, its time to start choosing a few products you want to resell on your store. What Is a Good Dropshipping Return Policy Template? Why do you need to include a shipping policy when dropshipping? The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. Thats precisely what I will explain to you in this section, but if you already know what a shipping policy is, feel free to scroll a bit further. That can be a common concern, especially for dropshippers who sell clothing or jewelry. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. Here are some tips and strategies that will help ensure you get your shipping policy right: For a neater presentation, create various sections that allow readers to scan the shipping policy and quickly find what they need. You can always redirect clients to the main page for more detailed information. EMart Pro is a lightweight and fast multipurpose theme that offers premade templates for a quick store launch and all key features. The next reason for high refund rates is products that arrive damaged or defective. Customers can send back orders for untampered-with products within 7 days of delivery. One of the most important parts of your shipping policy is the delivery time. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. Dropshipping chrome extensions, Your email address will not be published. From there, DSers does the rest. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. Yes! You should create a section on your website that is dedicated to shipping and returns and it should be easy to find. 2018-2023 Do Dropshipping. Shopify has a free policy generator to help you with that. The goal of Do Dropshipping is to put these gurus out of business by giving everyone access to the resources that they need to start their own dropshipping business today. Dropshipping with AliExpress is also pretty easy. If a customer wants to request a return, how long do they have from the day of delivery? Start youronline businesstoday. I recommend leaving a simple message such as: Were dropshipping. The first part of setting up your store is selecting a niche, or the selection of dropshipping products youre going to sell. Dropshipping with Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. And finally, long shipping times and missed delivery deadlines are two other common reasons for refund requests. Ensure you highlight all of these things in your dropshipping return policy so that your customers know what to expect in advance. AliDropship is a solution for entrepreneurs that want to start a dropshipping business. It comes with a 7-day free trial and then a $19/month payment plan. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Tell people the measurements of your sizes in inches and centimeters to satisfy customers worldwide. How to create a shipping policy in Shopify? For example, you can offer local shoppers in-house pick-ups to cut shipping costs and time. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. Having a structured dropshipping return policy that requires minimal effort from the customers side is the best way to succeed in eCommerce! You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. Step 1: Log In. Most people think of a shipping policy as legal protection, but we actually view it as a sales tool. Growing your AliExpress dropshipping business, Start your dropshipping business with Dsers, How Does Amazon Dropshipping Work? A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. Thats it! When ordering on AliExpress, its a good idea to let the seller know youre dropshipping. Want to get the manufacturers best price from China? And your third option is to offer your customers a full refund, store credit, or a replacement item without asking them for a product return. These suppliers usually have long lead times, think a month or two sometimes from the moment the order is placed. In this situation, contact the supplier to resolve the issue or use AliExpress Buyer Protection. Dont just disappear after a customer makes a purchase. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. Dropship Products with your own Branding with fast shipping Why Consider Drop shipping with AliExpress Dropshipping with AliExpress allows your shop to earn profit by selling low priced items compared to other online shopping channels. +Shipping: US $1.19. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. Often, primarily if youre dropshipping with AliExpress suppliers, you might have the problem of long delivery. The timeframe in which returns are accepted, The product doesnt match the description, The product doesnt fit or is the wrong size, The product arrived with defects or damage, The product didnt arrive at all or comes later, A solid return policy thats easy to find, Purchasing from Alibaba, AliExpress, Taobao, 1688. Although the delivery costs from China to the US are usually acceptable, shipping vice versa can be much more expensive. Dropshipping is a fulfillment method. Then, just copy our Do Dropshipping Shipping Policy Template above and paste it in Shopify. Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. If you provide multiple shipping options, provide a chart that lists out all of those options. A dropshipping return policy page should be vital to start dropshipping. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. Change all words that are located in the square brackets, and make any other modifications to make the shipping policy suited for your store. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. We process all orders placed after 6 PM on the next day as a priority. If the return delivery costs more than the product itself, its not worth having it returned. Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. Feel free to skip the above step if youre using DSers. If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! The above is true for most AliExpress suppliers, but most dropshipping suppliers won't cover return costs for defective items because in their minds, they didn't manufacture the products, so they aren't liable for defects. All Registered. When a customer buys a product from your online store the order is sent to your dropshipping partner (supplier/wholesaler or manufacturer) who prepares the order and ships the items directly to your customer rather than you shipping them yourself. The AliExpress seller ships the order directly to your customer. If the product is damaged, ask your customer to take photos and send those photos to the AliExpress seller and go from there. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. Make sure to give your customer a realistic delivery time, so they will know what to expect. Your supplier should be able to provide you with the name of the carrier and a tracking number for each order that it ships on your behalf. Delivery times for the regions you most often sell to, 4. Your guide to online selling & ecommerce business success. US $7.32. Pixeled or smudged photos where the actual condition, colors, or product fit arent too visible are a recipe for dealing with returns. 3. While making purchases, buyers like to know their options should they need to return a product for a particular reason. Yes. Hey! For most international shipments, additional fees like customs will apply. You can also redirect them to the main Returns and Refunds page for the full details. You add the products youd like to sell from AliExpress to your store. With this, youll decrease your customer service tasks and reduce unnecessary emails back and forth. Your best bet is to have a Covid-19 shipping policy in place. And fulfill your orders to your customers in the most prompt way? Free Shipping. Who Pays the Return Shipping Fee: the Customer or the Dropshipper? Prepare the questions youll ask suppliers. One way wed recommend selling AliExpress dropshipping products on Amazon is: Once you set up DSers, you can also create Amazon listings out of existing products in your store or create offers for existing Amazon products if youre already selling on the platform. Discount On Dropship Stores. While the technicalities of dropshipping, such as shipping and returns, can seem daunting for the uninitiated, with some good planning and policies in place it can become a very lucrative activity. As this guide has shown you, creating a dropshipping shipping policy does not have to be a chore if you have a planned roadmap, which this book has given you, including a template you can copy. Not all dropshipping stores have them, so adding them will make your store look more trustworthy, and there are more advantages to it! In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. For such items, we cater for the shipping cost and offer a full refund if a customer doesnt want a replacement. Doofinder Review. Businesses that use dropshipping do not pay for storage, handling, or shipping. Here, mention the countries you ship to and dont. Marketing any online business can be challenging. My only question is, will it be yours? Many AliExpress suppliers dont offer returns. Dont be scared to use it; its free! We are glad to hear that you found the article helpful . Use this dropshipping profit calculator to learn your potential earnings! This business type doesn't require products in stock. Learn everything about dropshipping for beginners and beyond - for FREE! The seller handles the rest. WooCommerce Dropshipping is designed to make Dropshipping easy and hassle-free. That would be wrong. All rights reserved. eMart dropshipping WordPress theme. 3. Shipping Methods, Costs, and Delivery Times. Mention when a client should feel the need to reach out with shipping-related queries. And, theyre right! Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. What do you need to cover in a shipping policy? Or, perhaps youll let the customer keep the product and offer them a refund as well? Increasingly popular in the eCommerce space, dropshipping businesses come with their own set of particularities and challenges. When customers have essential shipping information for each purchase, theyre likelier to make an informed purchase decision, leading to more completed orders and fewer cart abandonment issues. Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. Visitors on your store can go to the shipping policy page and read everything on the shipping part of their order process, so they will know what to expect. Theres also the AliExpress Buyer Protection which is a guarantee that youll receive a refund within 60 days if the product: If you use AliExpress suppliers for your dropshipping products, we recommend asking them individually about their dropshipping return policy. The item must be returned to us in the original packaging, unopened, and unused. Reduced customer requests save you time and ensure you dont get an overwhelming amount of bad, shipping-related reviews these can kill your business before it starts. boxes and military addresses, which are both common exclusions. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. Furthermore, it would help if you displayed it on your online store in a way thats easy to find, locate, and read. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. Instead, if you want to position your store for success, there are a few things you should consider: You can also download the Dsers Chrome plug-in to add products you see on AliExpress to your store. 3. Your customers need to know this before they place an order, as most people are used to the extra-fast shipping times of Amazon and the likes. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], 5. The shipping costs may vary depending on which one of your suppliers is fulfilling the order. Looking through a chart is easier than reading through paragraph chunks to get the needed information. As soon as a customer asks for a return, you must act fast and create a return request at your suppliers store. Most of the time, you will be dealing with multiple suppliers that each have their own policies, practices, and shipping costs. Learn how to find high-margin products, add them into your store, and start sellingfast. DSers allows you to automatically choose ePacket shipping on checkout for all orders on AliExpress. For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. Choose what to sell and find reliable AliExpress suppliers The return shipping costs will be paid by the customer. So, if you dropship with Shopify, please draft and set up your return and refund policy page. Your dropshipping return policy has to clearly outline who covers the costs for the return delivery of a product. While adding products to your Dropshipping store, here are the things you need to keep in mind-. What you have to keep in mind is that from the customers point of view the dropshipper doesnt exist. In fact, if you dropship in Europe, youll have to provide a 14-day, no questions asked, money-back guarantee required by the law. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. The technical storage or access that is used exclusively for statistical purposes. Letting your clients know about this reassures them, even when orders take a bit longer to arrive. Order urgencies differ from buyer to buyer, and if your store offers different shipping options, state that on the policy and include any additional cost related to each shipping option. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Dropshipping Email Template 1. As we mentioned above, theres a free Shopify policy generator you can use to draft your dropshipping return policy, whether or not you have a Shopify store. Hey, I'm Stanley Nieh. She spent the last 8 years improving her skills and loves taking on new challenges. Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. To avoid these return delivery costs altogether, often, dropshippers allow cash or store credit refunds without asking for the product to be returned. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Last, but certainly not least, is your customer supporta key differentiator, especially if your current competition provides lackluster service or provides a frustrating shopping experience. What you will want to do before you even start thinking about drafting a policy is reviewing your various suppliers shipping policies as they can vary significantly and take them all into account when writing yours. Or only on full-priced products? In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. The vast majority of dropshipping businesses accept returns and offer refunds since it would be morally and often legally wrong not to do so. You are now able to create your own dropshipping shipping policy. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. Alternatively, you can do some research and check out other Shopify stores to see how they are dealing with returns. For instance, if your supplier offers only a 7-day return and refund period, it doesnt make sense that you provide a 30-day money-back guarantee. 100+ product updates to help every business build for the long-term, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Learn the 11 steps to starting a business, Start a business selling in-demand products, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about dropshipping and how it works. Ensure you strategically place it in an obvious location; the footer section is a great option. 5. This will help you get better prices and priority order processing. Like any other eCommerce store, your shipping policy is a section on your website that contains information in regards to delivery methods, costs, and timeframes. One of the best dropshipping tips I have: build relationships with the reliable suppliers. Step 2: Open Legal. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. Shipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order. Disclaimer: The Do Dropshipping Shipping Policy Template is no legal advice. How Are Dropshippers Affected by Returns? Even though all your instincts scream that thats a bad idea, its the best way to avoid return requests and refunds. AliExpress is an enormous marketplace, with more than 100 million products available for sale. Dropshipping is a fulfillment method. ); The steps and timeline of the return process; The refund options full refund, store credit, replacement product, etc. Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. And dont forget to take a look at our Return Policy template here as well. You can find the Legal section by going to Settings -> Legal. Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. Luckily, youve found this article, so setting up your shipping policy shouldnt be that hard anymore. Julong Industrial Zone. Always inform your customer of your reservations on shipping to various parts or regions. Here are some of the main ones: One of the most common reasons an online store has a high rate of returns is that the customers receive a different product than what they expected usually, in a negative connotation. So, if an item doesnt come as described or arrives damaged, its often your legal obligation to accept a return request. You could even offer them same-day deliveries while stating the costs involved. This way, your customers will have a personalized shopping experience. The product that came doesnt match the description; The buyer was promised a genuine but received a fake product; Room 709, Building No.1, Xitouchuangzhi Center, Xihu District, Hangzhou, Zhejiang, China. Providing this information in an easy-to-navigate manner I suggest using a table ensures your customers know what to expect. We use cookies to optimize our website and our service. It should also cover the return shipping costs and include an easy way for shoppers to contact your customer service team. Required fields are marked *. #: Shipping costs, rates, options, and durations.
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