Requesting a Refund. A subreddit for Melburnians and Melbourne enthusiasts! After your payment is successful, you will receive an instant confirmation message and your order will be placed. Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. $200 Negotiable. By the 10 days, I meant that they said I would he given the money 10 days after the match. Requesting a Refund. Whether you would like to go for Ticketmaster because of its wide collection of events and popularity or choose Ticketek to pay less. You can get in touch with your friend (or ticket broker if you purchased from a ticket The call centre shut the phone to the customer's face.. Mon 6 Mar, 23. AU. However, Ticketek Marketplace will enforce that tickets resold are capped at 10%. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". You'll get your money back and another fan gets to go to the show. Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Once seat selection is done, add your personal details and pay for the tickets. I sent a message via the website and got the pdfs a day or so later. When we look at the popularity and expansion across the world, Ticketmaster beats Ticketek once again. If not using Ticketek Marketplace please also consider the below. Hi, can I ask what section of consumer affairs did you contact? It was quite a bit of money, and I'm worried about losing it. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Mobile app tickets are becoming increasingly popular lately as well. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Introducing Fan-to-Fan Resale. Therefore, it's impossible to speak to an actual person. Ticketek is not owned by Ticketmaster. In business since 2010, we are the original broker services automation platform. When you look at the prices of tickets, they are reasonable, similar to any other marketplace. AA. Press question mark to learn the rest of the keyboard shortcuts. Our integration means you can list tickets for resale directly from your Ticketek account. Show More Buy guaranteed tickets for sold out events at a fair price. After your ticket is verified, it will take you to the pricing page where you can decide the price of the ticket. Find out how we combat fake reviews. Buy guaranteed tickets for sold out events at a fair price. Ticketek take care of the ticket transfer too - they reissue to the new buyer and cancel the old one so no need to transfer anything. * In total they unlawfully took all this money from my credit card and pocketed the money as well from the ticket buyer. 0. $148.60. The Radiation Pressure Is Given By, 20 days ago. All rights reserved. Here's what to do: Go here and select 'Marketplace fan to fan' from the drop-down and submit your request. I'm pretty desperate for this event because i don't see anyone selling tickets for this anymore and marketplace seems like the only legit place. Many of us haven't booked on line since COVID started, The site is worse than I remember. If you are reselling your tickets on Ticketmaster , there is also a resale service fee based on ticket face fare. I forgot about it, then about 2 months later (a week after the concert) the money finally turned up in my account. The $41 itself doesn't have any superscript that leads to an explanation. Ticketek routinely mismanages ticket processing which should be simple. Ticketek Marketplace Terms and Conditions of Sale. Ticketek Marketplace will not be liable for any incorrect payments made due to the wrong bank details given in the seller's profile. I purchased Red Hot Chilli Peppers tickets the day they went on sale. [2022], Gametime vs Ticketmaster: Which Is Better For You? * They also charged me $100 administration fee (for what?!) @Ticketek_AU + scalpers . Can never get a refund on tickets and/or speak to someone within Ticketek. Trying to buy concert tickets on the normal Ticketmaster, tells me sale starts next day at noon and shows a countdown. Both Ticketmaster and Ticketek offer platforms that are easy to use. Their customer service to follow up and right the problems is poor. Sold tickets to a show on June 4, still havent been paid. Before I get into it, I would recommend waiting more than a few days for them to get back to you. Tickets from $75. Refunds, Payments and Exchanges. I've bumped the ticket by responding as recently as January 2023. +44 (0)7540 787812 frances@constructionandbuildingphotography.com. Tixel is a safe ticket marketplace to trade tickets from Ticketek. I retried several times with the same result. Complained via customer care webform which didnt even have an option for the relevant event. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.". I don't have any other social media but if I must, I'll try on Twitter too, thanks. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. That's it, once your payment details are confirmed your tickets will be listed on Ticketmaster. FIND US AT. If you can buy tickets somewhere else, do it! Sold tickets via Marketplace early Sept for an event 3 Oct. I cant attend the performance I have booked my tickets for. You would be able to request for your money back if you cannot attend the show due to over 20 circumstances outlined by their team. )Tried to ring the 1300 phone number provided, to resolve my issues but was unable to get an answer.I sent an email on 31/1/21 listing the issues I was having to the email address provided.I Received a response on 8/2/21 advising they hade received my email and that Due to the. The only minus is that no matter when they sell, ticketek dont pay out until 2 weeks after the event. On the secondary market, fees are equal to 31% of the ticket price, on average. In other words, it was the same $78 that they charged on the Website. The Court found that on four separate occasions Ticketek engaged in conduct with the anti-competitive purpose of deterring or preventing Lasttix from supplying its services. Tixel has always been the fastest/easiest/most active market for whenever I've had to sell any tickets! This company has deliberately been set up to scam people and then use fine print to try and justify their behaviour.I recently sold tickets to a concert that I would not be able to attend. Ticketek has recently been made aware of some confusion around our service/delivery fee and thought this an opportune moment to reiterate the structure of this fee, which is charged on each transaction. US groups form 'Break Up Ticketmaster' coalition. Version 5.22 B82 R0 Get in to events you thought were sold out with tickets sold by fans and verified by Ticketmaster. 2. McMillan sued Tickemaster, claiming they violated the provision of the Akransas Deceptive Trade . My tickets are for Guns & Roses, and I am still a little nervous as when I made a complaint to Ticketmaster they advised that my only avenue of recourse is if I actually don't get into the concert, which really concerns me know because I really want to see them. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) DO NOT reply like a regular email, you won't get a response. First time using the "Ticketmaster Resale" website - now also the last. Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. Been trying for days. are therefore always enabled. Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Does this mean there's actually no tickets left? Similar to Ticketmaster, the prices of tickets at Ticketek fluctuate depending on the liking of the individual sellers. Having the same problem. If you are talking about the field then yes, Ticketmaster is the same as Ticketek and both work in the ticket marketplace industry. 0 $0.00. Ticketmaster vs Ticketek Which is better? Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. I conducted my own investigation & contacted the original vendor, which (to my surprise) confirmed that the ticket was scanned into the venue. Companies can ask for reviews via automatic invitations. Choose your tickets. Barcelona vs Aleague all stars ticket, bought from Ticketek. Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide. (which is not true) and therefore I would not be paid for them. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Even if you are a newbie in buying or selling tickets online, using either of the platforms can be helpful. Have consumer affairs gotten back to you? Perth: (Feb to Apr 2023) Where: Crown Theatre Perth - Burswood, WA When: The show will run from February to April 2023 Tickets: You can buy Moulin Rouge!The Musical Adelaide tickets via Ticketmaster; Brisbane: (May to July 2023) Where: Lyric Theatre, QPAC - South Brisbane, QLD When: The show will run from May to July 2023 Tickets: You can buy Moulin Rouge!! Ticket limit 10 tickets in one transaction . Ticketek routinely mismanages ticket processing which should be simple. Trusted by event lovers around the world, Submit a request. You will be given priority access to selected shows, exclusive promotions, and discounts on selected events. If you are an Australian aged 15 and above, join the rewards online community for free and start earning Ticketek Rewards dollars! . Visit Ticketmasters website or app and search for the selling portal option. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Florence and the Machine. These links can be pasted on our mobile ticket My company Ticketmaster vs Vivid Seats: Which Is Better For You? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So thanks very much! Total Sale. Bubur Ayam. These include cookies that allow you to be Kids in primary school selling tickets for a school play do a better job. Get your tickets quickly as they are usually available for a limited time only. I purchased some tickets from Ticketek and as I need to sell, I was looking at selling on Ticketek Marketplace. Q: When purchasing tickets at the Regent Theatre box office or Ticketek agency will I get physical tickets? Would I ever get the tickets! including any chargeback or postage fees charged to Ticketek by a third party. I accidentally bought extra concert tickets and wanted to sell them. Lower fees. Marketplace My Ticketek Ticket Delivery. purchaser automatically, and find your tickets there, in "Order History" section. I have sold tickets and they are not releasing the money as the show is not until 11/23. Sure, you can opt for Afterpay at checkout to settle your payment later if your order amount is above $50. Note that the price is $41. According to sellers FAQs I am able to make an edit as long as my tickets hasn't been sold. I tried selling my tickets there and they never got purchased. Its capped at a little over the original price. You answered your own question - they are separate sites, why would the purchases be linked? No upcoming I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. TEG has today announced the launch of Ticketek Marketplace, an ethical ticket exchange for Australian consumers. It doesn't say "From $41" or "$41 plus applicable fees". Lasttix offers promotional services . Terms state that payment would be processed 10 working days after event. Please note there maybe no replacement for General Admission tickets. . Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Dealing with this right now. If you have trouble listing your Ticketek ticket on Tixel try this method and it 1300 558 878 select option 1Open 9am - 5pm (Sydney time)Monday - Sunday. So, we can say that it is uncertain which among Ticketmaster vs Ticketek is better and besides, it entirely depends on you,. For Light Cycles, Ouchhh Studio , KLASSIK underground and Unsound events please phone Illuminate Adelaide on 1300 496 623. The last step will be for payment and once your payment is successful, you will instantly receive a confirmation message. 55 Plus Rentals Abbotsford, I have definitely been scammed. Refunds, Payments and Exchanges. Pay lower fees. to then often have to go to their desk at the venue to follow up the issues. Calls to the only listed number for Ticketek are just cut off. Mar. I purchased AFL tickers from a Ticketek outlet and they charged a $2.50 transaction fee.