footasylum returns faulty

Got them cheaper than any other website. Wow! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. It goes against our guidelines to offer incentives for reviews. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Read Customer Service Reviews of footasylum.uk - Trustpilot 28 Feb. Up to 60% off at Footasylum during the half term sale. - Anonymous. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Once Footasylum has received and inspected your order, a refund will be issued. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Was looking everywhere but at her customers. I will always order with footasylum I am very happy with the service and products. - Kristy Smitten, posted 11 months ago The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Hey Getta,Thanks for leaving us a great review. This is the last thing I buy from footasylum from here on. A simple full refund is all I wanted from the first time I was messed around!! My son lost out on his Christmas presents as a result. Great sale and super quick on delivery. Anyone can write a Trustpilot review. Heres how it works. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Extremely moody.I've never seen such self absorbed people. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Replies to negative reviews in < 24 hours. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Do you agree with Footasylum's 4-star rating? Thanks. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Next time it will be JD SPORTS for my next purchase. This will need to be done within 20-30 minutes of ordering. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Order placed Sunday afternoon and delivered Monday afternoon. Footasylum has collected 369 reviews with an average score of 1.86. . Ordered Nike trainers. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Ordered coats for 2 of my sons in the sale. Useless. Email and text communication was prompt and efficient. Order placed Sunday afternoon and delivered Monday afternoon. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Click the 'Copy' button to copy it. Next time it will be JD SPORTS for my next purchase. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. New customers only. Ordered some trainers at 10.30pm amd paid for next day delivery. Delivery to Australia was super cheap and very very fast! Will definitely be ordering from them again. very helpful as Liverpool didnt answer the phone. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We also ensure all reviews are published without moderation. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Ordered coats for 2 of my sons in the sale. When you purchase through links on our site, we may earn an affiliate commission. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Shocking company - bought two items trainers and sliders order value 100.28 never received. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Useless. Easy! Footasylum on the App Store 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Order placed Sunday afternoon and delivered Monday afternoon. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Package allegedly dispatched on 11th December and now reported as list in transit! Anyone can write a Trustpilot review. Before returning items you must notify Footasylum by telephone, letter, or email. Ordered almost 400 worth of clothes for my son on the 12th of December! Anyone can write a Trustpilot review. We also ensure all reviews are published without moderation. One star as there is no 0 stars. They sent me trainers in a damaged box. Easy! The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Asked for a pair of trainerscould not even tell what the guy said. Happy from start to finish! First and last time I will use this company. We use dedicated people and clever technology to safeguard our platform. All rights reserved. Christmas Delivery & Returns - Footasylum She got the problem sorted in minutes. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. The lady at the till was no better. Subscribe in print, digital, or a great-value bundle. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Extremely moody.I've never seen such self absorbed people. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Perfect from start to finish. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. It's your job. !spoke to Edge lane store about colours in crocs. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Been trying via live chat, what's app and calling HQ. Lancashire Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Email never arrived so ended up going to a store on crutches to get a refund. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Change of mind returns accepted. Over 90 off RRP. That is great news that they arrived a day early!We hope to see you again very soon. We hope to see you again very soon. . Never again. Never again. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Replies to negative reviews in < 24 hours. Great to hear that the parcel arrived so quickly. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Order placed on Monday standard deliver paid for and the parcel arrived the next day. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! On-time Delivery. They were dispatched quickly and delivered within a few days to Northern Ireland. We also ensure all reviews are published without moderation. Frasers Group reportedly offers to buy Footasylum 124.99. Purchased 2 pairs of Salomon trainers in different sizes. You have 28 days to return your items and you'll need your original receipt or delivery note. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Keep up the good work Terry!Thanks so much.Tanya. They have scribbled size 7 on it. Will not use again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We hope to see you shopping with us very soon. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. The North Face. Get 60% off instantly: Footasylum discount codes } Finder CA AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Thanks,Rebekah. We are so glad to hear you are happy with the service. Footasylum Promo Code | 20% OFF in February 2023 Read Customer Service Reviews of www.footasylum.com - Trustpilot Yay! Strengthen your review by uploading photos & videos. - Lisa Lynch, posted 1 year ago Easy! For all international returns outside of the UK, please visit our dedicated international returns page. Hey Getta,Thanks for leaving us a great review. Get FREE UK delivery on all orders over 60 and FREE UK returns. Find out how we combat fake reviews. How does Footasylum deliver? - Reviews These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. This time, however, when I ordered, their courier choice was Yodel. That is great news about the fast delivery.We hope to see you again very soon. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. If you don't like it, leave. They have sent them back to me and are refusing a refund. I would avoid at all costs. High performance sneakers, trending streetwear and exclusive product weve got you. Customer Service. Ordered it on Monday and it was delivered on Tuesday. very helpful as Liverpool didnt answer the phone. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Leave this blank if you'd like to publish your review anonymously. A pop-up box will appear revealing the code. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Get your sneaker fix anytime, anywhere with the Footasylum app. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Men's, Women's & Kids' Trainers & Apparel | Footasylum Search for local Shoe Shops near you and submit reviews. 2023 Trustpilot A/S. Companies can ask for reviews via automatic invitations. Which are the instant chat and the WhatsApp!! It needs to be unworn or unused and still have the original tags. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Got them cheaper than any other website. Only response was we would receive a call within 8 hours - that was two days ago! Rock Woven Outdoor Pant. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Editor, Marcus Herbert. First and last time I will use this company. Hey Getta,Thanks for leaving us a great review. My son lost out on his Christmas presents as a result. Bought a pair of Boss trainers at the end of November 2022. 27 Feb. At least 30% off in the . Footasylum - YouTube 20% off selected items with this Footasylum discount code. That is great news about the fast delivery.We hope to see you again very soon. Delivery to Australia was super cheap and very very fast! Verification can help ensure real people write reviews about real companies. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Asked for a pair of trainerscould not even tell what the guy said. Round and round in circles. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. I messaged a few guys initially who were very slow to respond and inresponsive. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. We also ensure all reviews are published without moderation. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Thank you so much. Giving one star so I can leave this review. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. UK Returns Free return by our courier service. Just noticed that the box they have sent them in isn't for the correct trainers. Great to hear that the parcel arrived so quickly. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Find out how we combat fake reviews. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Here are 8 tips for writing great reviews. All rights reserved. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Average Delivery Time. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Sign up to the newsletter to get style updates, exclusive info on sale events and more. Ordered it on Monday and it was delivered on Tuesday. All rights reserved. Email never arrived so ended up going to a store on crutches to get a refund. Footasylum doesn't deliver on Bank Holidays. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. - Fred, posted 2 months ago Further Details. Newsletter subscription. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I was taught to value customers, no matter what job I was in. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Avoid this store at all costs. | Read 2,661-2,680 Reviews out of 55,033 If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. 10/10 will not be using footasylum again. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Looks like they have found the nearest spare tatty box to send them out in. Price was unbelievable for what I got! Check out what 59,340 people have written so far, and share your own experience. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Will definitely be ordering from them again. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. We hope to see you shopping with us very soon. Yes. We are so glad to hear you are happy with the service. Price was unbelievable for what I got! Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. All students enjoy 10% off at Footasylum. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I have sent them back the undamaged trainers in a damaged box as I received them. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The lady at the till was no better. That is great news that they arrived a day early!We hope to see you again very soon. You have disabled javascript in your browser, please enable. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Thank you so much. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Verification can help ensure real people write reviews about real companies. !spoke to Edge lane store about colours in crocs. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. . Here are 8 tips for writing great reviews. Suggested companies are based on peoples browsing tendencies. 299.99. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.